Technology Help Desk Specialist | Kimberly

Qualifications:
Demonstrated ability to successfully accomplish the performance tasks listed below.
Primary Responsibility to:
Technology Supervisor

Job Goal:
In order to assist the technology Supervisor in the efficient operation of the technology department so that a maximum positive impact can be made on the education of children, the help desk specialist shall carry out the following tasks:

  1. Works at will.
  2. Manages Help Desk; assigning and responding to trouble tickets.
  3. Sets up and maintains network accounts. (Student/Staff in Active Directory)
  4. Troubleshoots network issues.
  5. Directs technicians and interns.
  6. Assists technology supervisor and network manager.
  7. Maintains/removes from service networked PC’s and other equipment as needed.
  8. Assists in maintaining inventory tracking.
  9. Assists to troubleshoot district software programs, and/or digital tools.
  10. Maintains and troubleshoots phone system.
  11. Sets up district equipment for required district and state assessments.
  12. Interacts with staff, students and patrons in a professional and appropriate manner.
  13. Act ethically and confidentially in all aspects of employment.
  14. Performs other duties as assigned.

Term of Employment:
Eight (8) hours per day, 5 days per week, year-round. The salary will be determined by the Superintendent and approved by the Board of Trustees.

Evaluation:
Performance of this position will be evaluated annually by the Technology Supervisor in accordance with provisions of the Board’s policy on evaluation of classified personnel.