Qualifications:
Demonstrated ability to successfully accomplish the performance tasks listed below.
Primary Responsibility to:
Technology Director
Job Goal:
In order to assist the technology director in the efficient operation of the technology department so that a maximum positive impact can be made on the education of children, the help desk specialist shall carry out the following tasks:
- Works at will.
- Manages Help Desk; assigning and responding to trouble tickets.
- Sets up and maintains network accounts. (Student/Staff in Active Directory)
- Troubleshoots network issues.
- Directs technicians and interns.
- Assists technology director and network manager.
- Maintains/removes from service networked PC’s and other equipment as needed.
- Assists in maintaining inventory tracking.
- Assists to troubleshoot district software programs, and/or digital tools.
- Maintains and troubleshoots phone system.
- Sets up district equipment for required district and state assessments.
- Interacts with staff, students and patrons in a professional and appropriate manner.
- Act ethically and confidentially in all aspects of employment.
- Performs other duties as assigned.
Term of Employment:
Eight (8) hours per day, 5 days per week, year-round. The salary will be determined by the Superintendent and approved by the Board of Trustees.
Evaluation:
Performance of this position will be evaluated annually by the Technology Director in accordance with provisions of the Board’s policy on evaluation of classified personnel.